Last updated: 4 October 2026
If you change your mind, you can return unused items within 15 days of delivery for a refund — and we’ll cover the return postage.
How to return an item
- Email us at hello@velmara-care.com within 15 days of receiving your order. Please include your order number and the items you’d like to return.
- We’ll confirm your return and explain how we’ll cover the return postage.
- Pack the items securely and send them to the returns address below.
Unit 9A, Bizspace Business Centre
Knowles Lane
Bradford
BD4 9SW
England
Condition of returned items
Items should be returned unused and, where possible, in their original packaging. You may handle an item to check it as you would in a shop, but if an item has been used or handled more than that, we may reduce your refund to reflect any loss in value — in some cases by up to the full price.
Items we can’t accept back
For health and hygiene reasons, sealed items — such as cosmetics and personal care products — can’t be returned if they have been unsealed after delivery, unless they are faulty.
Faulty, damaged or incorrect items
If an item is faulty, arrives damaged or isn’t what you ordered, please contact us as soon as possible at hello@velmara-care.com with your order number and, if you can, a photo. We’ll arrange a replacement or a refund. This applies whether or not the item has been used, and it does not affect your legal rights under the Consumer Rights Act 2015.
Refunds
We’ll refund you within 14 days of receiving your returned item (or proof that you have sent it back), using the payment method you used to order. If you return your whole order, we’ll also refund the original standard delivery charge.
Cancelling an order
If you’d like to cancel an order before it has been dispatched, email us as soon as possible and we’ll cancel it and refund you in full.
Questions? Contact us — we’re happy to help.